Reports have become slow
We inspect the data model, DAX calculations, visuals, and query structure to identify performance bottlenecks.
When support helps
When do you need Power BI support?
We help with individual faults and with situations where an existing solution needs a dependable technical and business continuation.
Data no longer refreshes
We diagnose data-source, credential, Power BI Gateway, and scheduled-refresh failures.
Sources or business logic have changed
We adapt connections, transformations, measures, and reports while keeping results verifiable.
A solution must be taken over
We inventory data flows, workspaces, access, models, and risks, then prepare a takeover plan.
Management needs new KPIs
We turn the business need into clear metric definitions and add them to the existing reporting system.
Regular maintenance is needed
We agree priorities, response procedures, and a development backlog so issues do not accumulate.
Diagnosis and improvement
What we can inspect and improve
We adapt the scope to the situation, starting with business impact before choosing the required technical depth.
- Power Query transformations and source connections
- data-model structure, relationships, and volume
- DAX correctness and performance
- Power BI Service workspaces, access, and publishing
- Gateway and scheduled refresh processes
- report usability, navigation, and KPI clarity
- documentation and takeover risks
Monthly support packages
Choose the Power BI support capacity you need
Every package provides the same broad Power BI expertise. Reserved specialist time and first-response targets differ.
10
Maintain
€850
+ VAT monthly · €85 / hour
For a stable environment that needs troubleshooting, maintenance, and small improvements.
- support and troubleshooting
- report improvements and development
- DAX, Power Query, and data models
- consultations and expert recommendations
- carry over up to 50% of unused hours to the next month
First response — no later than within 1 business day
20
Improve
€1,600
+ VAT monthly · €80 / hour
For an established environment with regular improvements, optimisation, and continuous development.
- support and troubleshooting
- report improvements and development
- DAX, Power Query, and data models
- consultations and expert recommendations
- carry over up to 50% of unused hours to the next month
With this package, we learn the environment, resolve urgent issues, begin improvements, and assess future capacity without a separate initial audit.
First response — no later than within 8 business hours
50
Partner
€3,750
+ VAT monthly · €75 / hour
For a business-critical system requiring continuous development and regular expert involvement.
- support and troubleshooting
- report improvements and development
- DAX, Power Query, and data models
- consultations and expert recommendations
- carry over up to 50% of unused hours to the next month
Includes the option of a monthly Power BI review meeting.
First response — no later than within 4 business hours
Working hours and response
Support is generally available on business days from 10:00 to 20:00 Riga time. The stated time is a first-response target, not a resolution deadline.
Capacity and time tracking
Work is tracked in 15-minute intervals. We agree additional capacity, a higher package, or a separate scope before included time is exhausted.
Flexible engagement
The minimum period is one month; it can then be ended with 30 days’ notice. Large implementations and integrations are estimated separately.
Long-term value
The result is more than a repaired fault
A clear cause
You receive an understandable explanation of what caused the issue and how to reduce recurrence.
A prioritised work plan
We separate urgent repairs from improvements that can be delivered progressively.
A maintainable solution
Changes are made so the solution remains manageable and extensible.
From issue to solution
How we begin
The first conversation does not require complete technical documentation. A short description of the issue and its impact is enough.
Brief situation review
We clarify symptoms, business impact, environment, and the desired result.
Access and scope
We agree secure access, the artefacts to inspect, and the initial priority.
Diagnosis and plan
We identify the cause, explain options, and agree the work to be performed.
Fix, verification, and handover
We implement and test changes and document the essentials for future maintenance.
Frequently asked questions
About Power BI support
Can you take over a solution built by another supplier?
Yes. We begin by inventorying the environment, sources, workspaces, models, refresh, and access, then agree urgent repairs and longer-term maintenance.
Can you help with one specific error?
Yes. Support can begin with a clearly defined refresh issue, slow report, DAX calculation, or Gateway problem.
Is ongoing support available?
Yes. After an initial review, we can agree a recurring maintenance and development arrangement.
What is needed for the first conversation?
A short problem description, its effect on users, and information about the relevant data sources are enough. We agree access separately.
Tell us what is preventing your Power BI solution from working well
We will clarify the situation and recommend a sensible next step: diagnosis, a specific repair, or a system audit.
Email: info@powerbikonsultacijas.lv
Phone: +371 25561849